We offer free delivery on all UK orders over £50.00 (some exclusions may apply). Orders are usually delivered within 3-5 days and are delivered by Royal Mail's second class delivery service.
We will inform you if the product has run out of stock. Our stocking systems are manual and we aim to update every day. On occasions our stocks are not correct and we will inform you as soon as we know if the product is out of stock. If we do not have the shoe in store we will aim to have this ordered for you from the manufacturer as soon as we can.
There has been disruptions to Royal Mail service due to the impact of the COVID-19 pandemic, we will take no responsibility for the impact of COVID-19 on delivery. If a parcel is lost or delayed, we take no responsibility and this will be between the customer and Royal Mail. We provide the product reference number with every purchase. It is the customers responsibility to follow this up with Royal Mail.
We are also offering a next day delivery service which is used via First Class Royal Mail Signed for. We cannot guarantee that the goods will be with you by a certain time or day on the official Royal Mail website it claims that Royal Mail first class goods should be there within one working day. We (A Watkinson LTD) take no responsibility for any goods that are delivered later than one working day.
For the Next Day Delivery service - If the order is placed after 11AM, we cannot guarantee that the goods will be dispatched on the same day.
If the order is placed after 10AM on a Saturday, the goods will be sent out for next day delivery the following Monday. Royal Mail services are unavailable on a Sunday.
All orders placed on the Watkinsons website are distributed from our HQ in the UK. We are working closely with our delivery partners to ensure as smoother a transition period as possible during the early stages of the UK's exit from Europe. Inevitably, there will be some delays to our European deliveries as we all adjust to the new customs paperwork. We utilise a 2nd class signed for Royal Mail service, if we see that your parcel has been signed for and delivered but you claim not to have received the parcel we are not liable for this. This is to be sorted through Royal Mail and the customer.
If a parcel is lost or delayed, we take no responsibility and this will be between the customer and Royal Mail. If Royal Mail leaves your parcel is a non-safe place this is between the customer and Royal Mail and Watkinsons is not liable to any complaints of such type.
ONLINE ONLY CHRISTMAS RETURNS POLICY- from the 1st December we are issuing a 28 day returns policy rather than our standard 14 day policy. This will ensure that gifts for Christmas can be returned in time if necessary. Please ensure that you do issue a return within 28 days of purchase from this date to get your money back. If after 28 days we will still honour a gift voucher so that you can find another pair of shoes with us. This is not valid for in store purchases.
Our returns policy is to return the item within 14 days of purchase for a full refund with the exception of sale items. If you are not completely satisfied with your product(s) we are happy to provide you with a refund or exchange within 30 days of purchase on all full priced items. If you return your item unworn with original packaging, box and tags after 14 days but within 365 days of purchase, you are entitled to exchange or a credit note. Please note that you can also exchange the shoes and return the shoes in store. You are entitled to return your order to our store at 53 Goodramgate or send to Watkinsons Shoes, 53 Goodramgate, York via postal services. Please ensure that your product(s) are unworn and in the original boxing, if they are not we will not be able to provide you with a refund.
Any goods purchased in the sale cannot be returned if faulty after 2 weeks.
We do not cover the cost for returning any items.
We offer free of charge outgoing postage for all UK full priced orders however we do not cover the cost of returning items. Please send an email to firstname.lastname@example.org if you wish to return an item so that we can get your refund sorted immediately.
We cannot take responsibility for something improperly packaged or that gets lost or damaged in transit to or from us, so please take care when choosing how to send an item back to us.
If you are not satisfied with your product and believe that this is faulty please send us photographs of the product and we will get back to you as soon as we can! Email email@example.com for more information on this. Even if there is a fault with the boot we will require the original boxing to refund you.