Delivery & Returns

Delivery

We offer free delivery within the UK (some exclusion apply) on all orders. Next day delivery is available on selected products, which is highlighted upon a colour and size being selected. Orders are normally delivered within 3 - 5 days on standard delivery with Royal Mail. 

We will inform you if the product has run out of stock and we will try to order you a pair of shoes to arrive as soon as we can. The disruption to service due to the COVID-19 pandemic may impact the time taken on delivery. We do not take responsibility for the impact of the COVID-19 pandemic upon service. 

Returns Delivery

Our returns policy is within 30 days of purchase. If you are not completely satisfied with your product(s) we are happy to provide a refund or exchange within 30 days. If you return your item, unworn with original packaging and tags, after 30 days but within 365 days of purchase you are entitled to exchange or credit note not a refund. You are entitled to return your order to our store at 53 Goodramgate, York YO1 7LS or to send to this address via post.  Please ensure your product(s) are in original unworn condition and are in the box upon return. 

Please be aware that whilst we do offer free outgoing postage for orders over £30, we do not cover the cost of returning items.

Please note that we cannot take responsibility for something improperly packaged that gets lost or damaged in transit to us, so please take care when choosing how to send your item back to us.

Please email us at sales@watkinsonsshoes.com for more information. 

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