Watkinsons Shoes
Quality Footwear Retailers
53 Goodramgate
York, YO1 7LS
Shop Enquiries: 01904 623388
Internet Enquiries: 01904 658454

Terms & Conditions

The purchase of merchandise through A Watkinsons Limited is strictly limited to parties who can lawfully enter into and form contracts on the website in accordance with English law.

The website is available only to individuals and others who meet the A Watkinsons Limited terms of eligibility, who have been issued a valid credit card by a bank acceptable to Watkinsons Shoes Limited , whose applications are acceptable to A Watkinsons Limited and who have authorized A Watkinsons Limited to process a charge or charges on their credit card in the amount of the total purchase price for the merchandise which they purchase. Purchases made on the website are for the personal or gift use of the buyer only and are not to be used for re-sale, commercial purposes or any other commercial benefit.

All orders are subject to availability of stock at that time. We will however endeavour to contact you should a product be out of stock and offer you a replacement. Your rights regarding Advance Purchase are the same as those for any other purchase at A Watkinsons Limited .

Please be aware that certain products that are in particularly high demand will sell out quickly. If this should happen then please email our sales team who will be happy to add your details to the waiting list and contact you should the item again become available to arrange payment details.

Prices shown on the site are in GBP and are inclusive of VAT. Please note that obvious pricing mistakes made by the Watkinsons Shoes Limited team will not be honoured on the website at the time the order is accepted.

Cancellations

Customers wanting to cancel their order before items are delivered, would need to wait until delivery and then send back as a refund.

Returns Refunds and Exchanges

Please return goods to A Watkinsons Limited within 14 days of purchase.
Items returned outside the above time frame are accepted at the discretion of A Watkinsons Limited and can only be refunded as a 'store credit'.

Exchanges received outside of the above stated timescale are subject to product availability and the customer will incur any shipping costs for such exchanges. Any further returns of exchanged items outside the stated timescale will again be at the customer's cost for shipping and refunded only as a store credit.

Refunds will be processed within 14 working days.

We strongly advise all customers to check all products thoroughly upon delivery before removing any attached tags.
Please be advised our address for all returns is:

A Watkinsons Limited
53 Goodramgate
York
North Yorkshire
YO1 7LS

How to Return your product

Please complete the returns form enclosed in your package stating the reason for the return.
We recommend that you use an insured courier service or Royal Mail Special Delivery as we do not accept liability for any products that are lost or damaged during transit.
We do not cover the cost to return the item to us. This cost is your responsibility.
We will email you upon receipt of the product. If we have not emailed you then please assume that the product has not arrived with us and contact your courier service.

Please note that we do not accept liability for returned goods if you do not return them to us via recorded delivery or secure courier.
In the event of failure to return goods to us within the stipulated time limit, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.
Exchanges are subject to product availability. We can only exchange an item for the same item in a different size, subject to availability. We are unable to process any exchanges for a completely different item.
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check.

Please make sure that your purchase is returned to us in a saleable condition and in its original undamaged packing both inner and outer and that all extras for example shoe bags, shoe horns and polishes are also included.

We advise that shoes are worn and tested on carpeted areas and we carefully consider the condition of a returned product before a refund is made. Shoes that are returned with marks or creases will not be offered a refund.

Store Credit

A Store Credit will be issued with a unique voucher code number, which can be redeemed whilst purchasing online or our retail store. A Store Credit cannot be redeemed for cash.

A Store Credit, including any portion thereof, can only be redeemed within one year of its date of issue, after which it expires.

A Store Credit cannot be applied to an order which has already been placed with us. If the goods which you order from us with Store Credit cost more than the face value of the Store Credit, the holder must pay the balance by any of the means set out in, and in accordance with, the terms of our payments policy.

Shipping Information

We will endeavour to have your products with you within 3 working days or before.

We currently ship to all UK only for overseas please contact us on 01904 658454. We reserve the right not to dispatch a shipment if we are concerned about the source of the order or the authenticity of the transaction.

Shipping costs:

We cannot be responsible for delays that may occur due to third party partners.

In some cases we may request additional funding if the weight of the package exceeds reasonable shipping costs.

Privacy Policy

Your privacy is important, therefore Watkinsons Shoes Limited will never pass any of your personal data onto a third party. When you register with us your details will be stored on our systems and may be used to advise you of forthcoming promotions and new arrivals. You may request to opt out of our marketing campaigns.